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Support Hours
Monday – Friday, 10:00 AM – 6:00 PM IST
General Support
beyond-schools@thesmatwork.com
Response within 2 business days (Mon–Fri, 10:00 AM – 6:00 PM IST)
In-App: Help & Support → Submit a Request
Privacy & Data Requests
privacy@thesmatwork.com
Response within 30 days, as required by the DPDP Act 2023 and GDPR
Website
www.thesmatwork.com
Grievance Officer
IT (Intermediary Guidelines) Rules 2021 & DPDP Act 2023
Name: [Grievance Officer Name]
Designation: Grievance Officer
Company: Smatwork Innovations Pvt Ltd
Email: grievance@thesmatwork.com
Acknowledged within 24 hours; resolved within 15 days of receipt.
Submit grievances in writing with your full name, registered email, nature of the grievance, and any supporting documentation.
Report Abuse or Harmful Content
Harmful content, impersonation, IP infringement, or misconduct
In-App: Use the "Report" button on any profile, course, or content page
Email: privacy@thesmatwork.com
Urgent reports are reviewed and actioned — including content removal or account suspension — within 72 hours.
Company Information
Smatwork Innovations Pvt Ltd
Flat No 402, 4th Floor
Sy No 94/p, VSS Nandeep, Kompally, Quthbullapur Mandal, 500067
Hyderabad, Telangana
India
Legal
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